peso88 Privacy Policy

1. Introduction

peso88 is committed to protecting the privacy and personal data of all members and visitors to the peso88 platform. We understand that trust is the foundation of our relationship with you, and we take our data protection obligations seriously.

This Policy applies to all personal data collected through the peso88 website, mobile platform, customer support channels, and any other touchpoint through which you interact with peso88. By registering a peso88 account or using any peso88 service, you acknowledge that you have read and understood this Policy.

If you do not agree with the terms of this Policy, please do not use the peso88 platform. You may contact our Data Protection Officer at any time with questions or concerns about how we handle your personal data.

2. Personal Data We Collect

peso88 collects the following categories of personal data from members and platform visitors:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification details (e.g., Philippine passport, SSS, UMID, driver's licence) collected during account registration and identity verification (KYC).
• Contact Data: Email address, Philippine mobile number, and residential address.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card details). peso88 does not store full card numbers; payment data is tokenised and handled by our payment processing partners.
• Account Data: Username, account balance, transaction history, deposit and withdrawal records, bonus history, and gaming activity records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session data collected automatically when you access the peso88 platform.
• Usage Data: Information about how you use the peso88 platform, including pages visited, games played, session duration, and feature interactions.
• Communications Data: Records of your communications with peso88 customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Information related to your use of responsible gaming tools, including deposit limits set, cooling-off periods activated, and self-exclusion requests.

3. How We Collect Your Data

peso88 collects personal data through the following means:

• Direct collection: Data you provide when registering a peso88 account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the peso88 platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud partners; payment verification data from payment processing partners.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory bodies in connection with compliance obligations.

4. How We Use Your Personal Data

peso88 uses your personal data for the following purposes:

• To create, verify, and manage your peso88 member account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your queries and complaints.
• To personalise your experience on the peso88 platform, including game recommendations and promotional offers relevant to your activity.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account security alerts).
• To send you marketing communications about peso88 promotions and offers, where you have consented to receive such communications.
• To monitor and enforce compliance with the peso88 Terms & Conditions and Responsible Gaming policies.
• To operate and improve the peso88 platform through analytics and performance monitoring.
• To comply with applicable Philippine laws, PAGCOR regulations, and lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

peso88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the peso88 Terms & Conditions, including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, anti-money laundering obligations, and lawful orders from regulatory or law enforcement authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

peso88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Identity verification providers: KYC and age verification service providers who assist peso88 in verifying member identities in compliance with PAGCOR requirements.
• Payment processors: Payment service providers who process deposits and withdrawals on behalf of peso88 members (e.g., GCash, Maya, and banking partners).
• Fraud prevention partners: Third-party fraud detection and anti-money laundering service providers.
• Technology providers: Cloud hosting, platform infrastructure, and analytics service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, and other Philippine government bodies, where disclosure is required by law or lawful order.
• Professional advisers: Legal, accounting, and auditing professionals bound by professional confidentiality obligations.

All third-party service providers who process personal data on behalf of peso88 are required to implement appropriate technical and organisational security measures and to process data only in accordance with peso88's instructions.

7. Data Retention

peso88 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active accounts: Personal data is retained for the duration of your membership with peso88.
• Closed accounts: Following account closure, peso88 retains personal data for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Customer support records are retained for three (3) years from the date of the interaction.

When personal data is no longer required for any lawful purpose, peso88 will securely delete or anonymise it in accordance with our data retention and disposal procedures.

8. Data Security

peso88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the peso88 platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting personal data access to authorised peso88 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the peso88 platform.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, peso88 will notify the National Privacy Commission and affected members in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

9. Cookies and Tracking Technologies

peso88 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and support security functions. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the peso88 platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Performance cookies: Used to collect anonymised information about how members use the peso88 platform, such as pages visited and error messages encountered. This data helps us improve platform performance.
• Functionality cookies: Used to remember your preferences and settings on the peso88 platform, such as language preferences and display settings.
• Analytics cookies: Used to understand aggregate usage patterns and improve the peso88 platform experience. Analytics data is processed in anonymised or pseudonymised form where possible.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the peso88 platform. For detailed information on the specific cookies used by peso88, please contact our support team.

10. Your Data Protection Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by peso88:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed, as described in this Policy.
• Right of access: The right to request a copy of the personal data peso88 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by peso88.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to peso88's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the peso88 Data Protection Officer via the contact details provided in Section 14 of this Policy. peso88 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

11. Children's Privacy and Age Restriction

The peso88 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. peso88 does not knowingly collect personal data from individuals under the age of 21.

If peso88 discovers or has reason to believe that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered a peso88 account, please contact our support team immediately.

peso88 uses age verification procedures during account registration and may request documentary proof of age at any time to enforce this restriction.

12. Third-Party Links

The peso88 platform may contain references to third-party services, such as payment providers, that have their own privacy policies. peso88 is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party service you interact with in connection with your use of peso88.

peso88 does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services linked to or from the peso88 platform.

13. Changes to This Privacy Policy

peso88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, peso88 will notify registered members via email or an in-platform notification at least fourteen (14) days before the changes take effect.

The updated Policy will be posted on this page with a revised effective date. Your continued use of the peso88 platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed about how peso88 protects your personal data.

14. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way peso88 handles your personal data, please contact our Data Protection Officer:

Data Protection Officer – peso88

For data protection enquiries, please reach us at:

Email: [email protected]

The email address above is provided as plain text for reference only. For urgent account matters, we recommend contacting our 24/7 live chat support directly through the peso88 platform. peso88 will acknowledge all privacy-related enquiries within five (5) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by peso88.